A strong client partnership is built on trust, clarity and consistently excellent communication, and few firms embody that better than Dafferns. They are a highly respected accountancy and advisory practice known for their professionalism and the care they show their clients, for over 130 years. So when a business of their calibre shares feedback about […]
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What is the ultimate lie detector? Your Voice. We often think of body language as the key to understanding someone, but what if the most revealing clue is something we hear rather than see? Research suggests that people are remarkably skilled at forming impressions from a voice alone. In fact, a study found that listeners
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Your smartphone is millions of times more powerful than the Apollo 11 guidance computer that landed humans on the moon but is it right for your business telephone answering? Those missions ran on just 74 KB of memory, yet they achieved one of humanity’s greatest milestones. Today, we carry devices capable of trillions of calculations
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At Perfect Reception, our customers recognise that business telephone answering is critical, yet we hear about all kinds of business situations; especially those centred around the in‑house receptionist. Recently, three themes have come up again and again: High call volumes causing staff absence. A receptionist calling in sick “too often” turned out to be overwhelmed
The Key to Business Telephone Answering is CONSISTENCY Read More »
At Perfect Reception, we believe the best way to understand your customers is to have a real conversation with them via business telephone answering. While online surveys have their place, outbound customer survey calls provide something far more valuable: genuine engagement and deeper insight. Below is why we believe an outbound calling campaign to your
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At Perfect Reception, we appreciate Summer (with additional heatwaves!) can put increased pressure on your team (with the additional staff absences due to travel disruption & school closures this year!) and we would like to help. We provide professional call answering solutions…without the commitment of additional headcount…which is perfect for; – When it’s too hot
At Perfect Reception let us help with Summer Call cover Read More »
Another Great Testimonial for Perfect Reception! As a growing business, there’s nothing more rewarding than knowing our support is helping others grow too, especially valued partners like Matrix Benefits, who deliver flexible, affordable benefits that embrace inclusivity & transform how organisations support their employees. Making receiving this 5 star review even more special. “As a
Another Great Testimonial for Perfect Reception! Read More »
Email Management for Business by Perfect Reception. How long should it take to reply to an email? Here’s a simple rule of thumb: ⏳ 2 Weeks If it takes longer than 2 weeks to reply, most people assume you’ve forgotten, ignored, or deprioritised them. 📅 2 Days For most business emails, 2 days is a
Email Management for Business Read More »
Many clinics, estate agents, lawyers, solicitors, and service-based businesses focus heavily on answering incoming calls. But the real magic happens when inbound and outbound calling work together… Inbound calls capture new enquiries, answer questions, book appointments, and provide reassurance to patients and clients. Outbound calls reduce no-shows, fill cancelled appointments, follow up on enquiries, chase
Lawyers and Solicitors answering incoming business calls but what about outbound? Read More »
Every workplace has them. The Saturday calls. The customer who suddenly remembers they need help. The supplier with a “quick question.” The prospective client who finally has time to pick up the phone. Meanwhile, your team has plans. Football matches. Family outings. DIY projects that have been postponed for six months. Or, let’s be honest,
Every workplace has them. The Saturday calls. Read More »
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