Why is customer service so important to each and every business? Well, the stats speak for themselves… According to the Institute for Business Value, organisations that prioritise customer experience reported three times higher revenue growth over the past two years, compared to organisations that place less emphasis on it. Accenture’s reports recorded it at 3.5 times revenue growth!
On the flip side, according to data from Emplify, one in six customers will leave a company after just one negative customer care experience.
So how can a busy company balance these factors? We suggest by covering the basics; by making sure a person is always available to take that call, and to respond to their email, chat or social media comment. This way the customer is put first and know they are ‘heard’.
If you wish to improve your company’s customer service, then please contact us and we’ll provide a free, no obligation trial for you to experience the difference it can make. Our virtual reception services are second to none, because we practice exactly what we preach!
020 3970 5550
