Articles by Perfect Reception
Don’t drink and dial!
So it’s important not to dirnk and dial! This quote comes from the insightful American social commentator Fran Lebowitz. The telephone illustrates just the right level of personal touch, whilst still being time efficient! On a more serious note, we now live in a dramatically different world from even 20
‘Highly Recommend’
‘I would highly recommend Perfect Reception’. We are so please to have such wonderful feedback from our clients. This recent review relates to Perfect Reception’s telephone answering service. Hancock and Hastings are chartered certified accountants that love providing amazing customer service to their clients along with fantastic advice and detailed
‘Focus on the Customer’
“Instead of focusing on the competition, Focus on the Customer”. This quote comes from Scott Cook, who founded Intuit in 1983 and grew it from an idea into a multi-billion-dollar company that currently has over 100 million customers. However, it may feel easier said than done. Making sure all your
Supporting Busy Hospitality Chains
We are privileged to have supported such an amazing and innovative hospitality chain with a telephone answering and live chat solution ensuring that they never missed important bookings and enquiries. The hospitality industry in the United Kingdom encapsulates a lot of our national fabric and culture and is an incredibly
Telephone Answering companies and hidden charges
In these tricky economic times, no one needs to be paying unnecessary or hidden charges. So here are a few things to consider when choosing a telephone answering provider for your business. 1. Does your telephone answering provider round up minutes? This is a classic and we believe unreasonable approahc
Don’t ‘do’ bad customer service
On average, 49% of customers have left a brand in the past 12 months due to bad customer experience. Meaning customers are no longer willing to put up with feeling frustrated. A straightforward way to alleviate this customer disappointment is with a professional telephone answering service. It provides a reliable and
Is your Business Losing Enquiries?
You don’t need to pay for a full servoce to make sure you don’t end up losing enquiries. Not all telephone answering solutions need to answer every call. Did you know we can be set up so we only answer the calls you miss? This is called an ‘overflow’ service,
Cold calling actually works …
Cold calling actually works. Here is another great review of our Outbound calls service! So yes, cold calling works but there are quite a few caveats to this. Firstly and critically is data compliance. Next is tone, patience, friendliness and last but by no means least, relevance. If you
The art of great communication in business
The art of communication in business is encapsulated in today’s thought-provoking quote which comes from John Powell, the English composer, best known for his scores in motion pictures. He has composed over fifty feature film’s scores. Communication is part of the foundation for any successful working relationship. And it takes
Testimonial for our Business Telephone Answering Service
Last week the team at Perfect Reception were so happy to get this 5 star review from Graphite DBM following their intorduction to out telephone answering service! Graphite DBM are an established and experienced company that provide amazing design, quality building work and offer an extensive management service. They apply
Better business telephone answering is all about getting to the right person!
Have you ever considered how much time you would save if you only spoke to the people you wanted to? Our business telephone answering service can filter your calls and only transfer those you actually need or fit your requirements. So, whether that’s making sure a caller has paid their
Poor customer service equals a poor outcome
Calling all businesses to implement quicker telephone answering! Did you know that 83% of Generation Z rate customer service as more important that product selection? Every day new articles appear bemoaing poor customer service in the UK – there are no excuses for this and it is one of the
