Articles by Perfect Reception
Is the Telephone Box Iconic?
Can a telephone be considered an icon? Well, if it’s the red telephone box, then probably yes! Love them or loathe them, they’re a recognisable symbol of England around the world, even if we’ve all gone (or about to go) VoIP! A version of the tall glossy red telephone box
Let’s demand better Customer Service
We absolutely agree with Claer Barrett’s article in the Financial Times this week. Bots in customer service make most of us want to throw our laptop out of the window and customer service levels are becoming a concern, yet more important to the consumer. Don’t get us wrong, we love
What is the true cost of a missed call?
The cost of missed calls to a business can vary significantly depending on the nature of the company. An easy way to know their value is to calculate your average sale. However, technically, it’s not as easy as that as missed calls can lead to both direct and indirect costs,
Love or Addiction? Our relationship with mobile phones.
We all know the benefits of mobile phones, however has our love turned into an addiction? In the week that hosted Halloween, here are some scary stats…. 1. Data collected by a screen lock app say the average person unlocks his or her phone to check it 110 times a day.
What was the ‘spirit phone’?
In 1920’s, the inventor Thomas Edison (known for creating the efficient version of the lightbulb) shocked the public when he told American Magazine: “I have been at work for some time, building an apparatus to see if it is possible for personalities which have left this earth to communicate with
Want more time in your day?
Today’s thoughtful quote comes from Benjamin Franklin. He is best known as one of America’s Founding Fathers, he was a respected inventor, publisher, scientist and diplomat. Even in the 1700’s he knew the value of his time, focusing on the skilled specific aspects of his work. Do you do the
Want more than just a message?
Some telephone answering companies put restrictions on the information that you can ask the caller for. Others let you do it, but call it by another name so they can charge you more for it. But at the end of the day, it’s your business, you are the client, so
Full Telephone Answering Service or Overflow?
Many people do not realise there are two main ways to have a professional telephone answering service set up from the client’s perspective…It can be either Full answering or used as Overflow. But what is the difference? And why chose one over the other? Full answering is when we answer
When your client’s clients say you’re great! 😊
Thank you to BPHR Consultancy for their wonderful customer feedback on our telephone answering service! “Hi, just emailing to give you feedback. A client called whilst I was in my meeting this morning, and he said Rachel was very professional and gave great service. Thank you!” BPHR provides personable, bespoke
It’s all about the numbers!
Our business is ALL about numbers, whether it be providing telephone numbers, answering numbers, or capturing them to pass on. So we thought we would describe Perfect Reception’s purpose in them, just in case you are unfamiliar with the professional telephone answering industry… 79% of people hang up after 3
Did you know?
Did you know that the world’s first telephone directory was just one page long? It was published in 1878 in New Haven, Connecticut, USA, just one month after the exchanged opened. The directory listed a total of 50 names, including both individuals and businesses, along with their telephone numbers. Back
Does taking a holiday cause you work stress?
More and more business owners and executives are using the last full month of summertime to detox and take a break, spend more time with the family, and just recharge. But that is easier said than done in today’s world, with constant communications and instant replies expected from customers. Also,
