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Assisting a Leading Hospitality Business in its Rapid Growth

Services Used:

Telephone Answering and Live Chat Management.

This leading hospitality chain pioneered new immersive entertainment themes, mixed with food and drink was flying high but faced challenges with their ambitious growth plans, coupled with managing large volumes of corporate and party bookings for existing venues. We took on the booking and enquiry management side of the business offering both their incoming telephone enquiries, as well as substantial amounts of live chat enquiries via their fantastic and informative website that drove many enquiries.

Result:

The client continued with their successful growth plan, opening new venues in the knowledge that by retaining Perfect Reception for their incoming enquiry and live chat portals, they could be assured existing venues and enquiries were being professionally managed and given the information they needed to secure the booking.