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Customer Management for Busy Chain of Healthcare clinics

Services Used:

Telephone Answering and Booking Service.

Our customer had had a poor experience with his previous supplier who had failed to fully integrate with his specialist patient management software; and had sent invoices to our customer that were much higher than they were originally quoted. The company approached us to handle incoming enquiries, patient bookings and ensure that the front end of all the clinic’s incoming calls were managed effectively and professionally within their bespoke system. In this instance we offered the customer a no obligation free trial for two weeks at our own expense.

Result:

The customer saw his invoices drop by 50% and was pleased to see the team handle all incoming calls across all clinics, promptly and professionally ensuring that his practitioners could get on with their jobs without distraction, and at the same time enabling reduced wages bills. The customer has retained Perfect Reception for all incoming clinic enquiries.