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Wrap Around Support for A Busy Online Retailer

Services Used:

Telephone answering, email management and social listening.

In a sector where volume is paramount and margins are tight, the challenge for our client was how to cost effectively, yet professionally and efficiently, manage both incoming customer sales, as well as incoming questions prospective customers may have. The challenge was specifically balancing the need for prompt responses, whilst ensuring high levels of customer experience across all channels.

Result:

Our client was ‘over the moon’ with the fall in complaints and the radical improvement in customer experience with more positive reviews and an all-round improved workflow. The customer retained Perfect Reception for future services. Services used: Telephone answering, email management and social listening.