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Fielding and Managing Call Volumes Efficiently for Busy Payroll Firm

Services Used:

Telephone Answering and Message Taking.

This busy payroll company was struggling with the volume of queries coming via the telephone, whilst trying to ensure important sales calls were appropriately resourced and handled. They retained Perfect Reception with the specific objectives of efficiently managing incoming queries from their client’s employees with clear instructions to minimise costs and volumes, whilst ensuring incoming sales opportunities were handled professionally and diligently. Perfect Reception worked hard with this client to actually reduce their in-house overheads, but also to ensure that incoming sales opportunities were handled professionally.

Result:

The company was pleased with both the cost reduction in house and the new approach to never missing an important sales call, and retained Perfect Reception as their principle call answering service for all switchboard enquiries.