Full Sales and Technical Support for a Large Transport Supplier
Services Used:
Telephone Order Taking for New and Existing Orders.
This busy and well known supplier of locks for commercial vehicles contacted us to offer additional support and overspill for their busy in house team. We trained our agents and created appropriate templates so that we could take technical orders on behalf of the company, as well as dealing with existing queries to ensure that their in-house team could be deployed with maximum efficiency.
Result:
The owners of this successful business was very pleased with our ability to tailor our services to their technical requirements, and ensure that no new business was lost or existing customers frustrated. They retained Perfect Reception ongoing and we continue to serve this fantastic customer fielding hundreds of calls a week for their business.
