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Full Switchboard Support for a Large Law Firm

Services Used:

Telephone Answering & Full Switchboard Management.

After historically employing a large team of in-house receptionists, this large law firm approached Perfect Reception to investigate and test the provision of a remote service for all incoming calls for the law firm across many employees, resident consultants and across multiple locations.

Result:

After an initially successful period, the client saw their overheads drop by mixing an in-house team with the remote service. The client receives full reporting so that they had total visibility of incoming workflow, and the team at Perfect Reception take many thousands of calls a month with constant praise on the professionalism, friendly and prompt customer experience.