A strong client partnership is built on trust, clarity and consistently excellent communication, and few firms embody that better than Dafferns. They are a highly respected accountancy and advisory practice known for their professionalism and the care they show their clients, for over 130 years. So when a business of their calibre shares feedback about […]
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Email Management for Business by Perfect Reception. How long should it take to reply to an email? Here’s a simple rule of thumb: ⏳ 2 Weeks If it takes longer than 2 weeks to reply, most people assume you’ve forgotten, ignored, or deprioritised them. 📅 2 Days For most business emails, 2 days is a
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Many clinics, estate agents, lawyers, solicitors, and service-based businesses focus heavily on answering incoming calls. But the real magic happens when inbound and outbound calling work together… Inbound calls capture new enquiries, answer questions, book appointments, and provide reassurance to patients and clients. Outbound calls reduce no-shows, fill cancelled appointments, follow up on enquiries, chase
Lawyers and Solicitors answering incoming business calls but what about outbound? Read More »
Every workplace has them. The Saturday calls. The customer who suddenly remembers they need help. The supplier with a “quick question.” The prospective client who finally has time to pick up the phone. Meanwhile, your team has plans. Football matches. Family outings. DIY projects that have been postponed for six months. Or, let’s be honest,
Every workplace has them. The Saturday calls. Read More »
When you’re running a business, keeping up with every call can be difficult. Clients expect quick responses and personal attention, but it isn’t always possible to answer the phone when you’re meeting deadlines or working with other customers. A virtual receptionist ensures that every call is answered by a real person who understands your business
Why Do You Need A Virtual Receptionist? Read More »
A big thank you to Tim Aker from the Federation for Small Businesses for hosting the dsicussion on the Business Spotlight Budget Show on Channel Radio today! It was a great opportunity for our Director Mark Howarth to discuss and analyse the new budget’s impact on Perfect Reception and other industries alongside Jemma Fairclough-Haynes and
Federation for Small Business Radio discussion Read More »
Whether you call it telephobia or telephone anxiety, it’s a serious concern for some people. Telephobia is the reluctance or fear of making or taking phone calls and affects up to 76% of people born in the 1980s or 1990s* If telephobia affects your team, then Perfect Reception can help with both inbound (answering) and
Do you suffer from telephone anxiety? Read More »
Outbound calls can help your business. Did you know that 44% of sales reps are too busy to follow up with leads?! A simple follow-up call can make all the difference to your business. Here’s why we think lead generation calls or chasing old quotes can be a valuable tool for your company… 1. Direct
What a wonderful testimonial to receive from a client for our Business Telephone Answering Service! And again, the added compliment that it originated from their clients. Which reflects our goal to become a true extension of the team. The Goodridge Partnership provide a comprehensive range of accountancy services such as Bookkeeping, Budgeting, and Independent Examinations
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So it’s important not to dirnk and dial! This quote comes from the insightful American social commentator Fran Lebowitz. The telephone illustrates just the right level of personal touch, whilst still being time efficient! On a more serious note, we now live in a dramatically different world from even 20 years ago (remember when you
Don’t drink and dial! Read More »
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