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Let’s demand better Customer Service

We absolutely agree with Claer Barrett’s article in the Financial Times this week. Bots in customer service make most of us want to throw our laptop out of the window and customer service levels are becoming a concern, yet more important to the consumer.

Don’t get us wrong, we love the convenience of live chat, but all too often one just spams it until they get through to a real person. We want a real person to deal with a real concern. Part of the issue is that people think great telephone answering or live chat response for customers isn’t affordable, when actually it will always pay for itself.

I think Andrew Rae’s illustration sums up the frustration and anger perfectly.

The link to the articles are below, if you want to read more about it.

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