At Perfect Reception we are obsessed with our customer service levels! So what are the skills that our Receptionists need to maintain our standards? Why ‘obsessed’? Well, we know that every phone call is an opportunity to make a strong first impression on behalf of our clients. That’s why our customer service representatives are more […]
Obsessed with Customer Service Levels! Read More »
Why is customer service so important to each and every business? Well, the stats speak for themselves… According to the Institute for Business Value, organisations that prioritise customer experience reported three times higher revenue growth over the past two years, compared to organisations that place less emphasis on it. Accenture’s reports recorded it at 3.5 times
Better customer service pay dividends Read More »
This week’s client testimonial comes from Diamond Electrical Solutions. This fantastic client has rapidly grown from a small electrical company into a group of companies that now exist to serve the South of England. The company offers expert electrical knowledge to domestic, commercial and industrial clients. They are well known for providing high quality workmanship
Another Great Testimonial Read More »
We are so grateful to our wonderful clients for sending us such lovely client testimonials about our call answering service! Our client MSDUK bring together innovative ethnic minority businesses with global corporations committed to creating an inclusive and diverse supply chain. If this is an area that interests you, then please check out their upcoming events
Client Testimonial Read More »
This 5-star review comes from one of our amazing clients, VaVaVoom Videos! They produce amazing, high-quality videos for your social media and website, specialising in the hospitality industry. Alex booked some professional outbound calls to help generate new clients and promote her work with great results. If you would like us to help promote your
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In the UK someone who has been arrested for a crime is entitled to legal representation. And if they don’t have their own solicitor already, they are entitled to have a duty solicitor. However telephone answering is a problem when duty solicitors need to be in court and being on your phone in court is
Telephone Answering for Duty Solicitors Read More »
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