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Health & Fitness

With a background in the Health & Fitness industry as the former owners of a chain of gyms, the Directors at Perfect Reception are as well placed as anyone to fully understand the need for prompt and professional telephone answering for any incoming queries from prospective members. In the Health & Fitness sector, potential members may feel that they need to improve their fitness or lose weight, but there can often be an underlying reluctance to take action. Prompt and professional enquiry management response for gyms and health clubs is therefore essential to ensure no opportunities are missed. Our specialist team understand that in the health and fitness industry, prompt telephone answering and professionally handling incoming enquiries is a critical factor in running a successful business. We firmly believe nobody handles enquiry management for the Health & Fitness Industry better than we do – simply because we have been there and understand its importance.

Why outsource your Membership Enquiry channels to Perfect Reception?

We will manage enquiries across all every health club membership enquiry channel

From incoming telephone calls to your gyms, through to management of live chat enquiries via your gym’s website, management of your social media channels or handling incoming email enquiries, our set up process is straight forward and simple. We will work with you to understand the tone of voice you wish us to take, and the level of detail you wish us to provide. To leave you to focus on your existing team and members and continue providing them with an excellent service to drive your retention.

From single studios to larger health club chains

Having started from one gym location themselves, the Directors understand the huge balancing act involved when it comes to looking after existing members and getting results whilst trying to ensure that new potential members and customers continue to be looked after and managed professionally. Add to that the challenges of property upkeep, leases, administration, advertising and all the other factors involved in running a small business, and it is essential the right decisions in outsourcing some of the work is undertaken.

Surprisingly affordable enquiry management for your Health Club

Because we have existing teams ready and waiting to manage your health clubs member enquiries, setting up with us will strike you as surprisingly good value. We pride ourselves on being the best priced in the Industry at what we do, so for what may seem like a relatively small sum, one of your major business challenges could very quickly be dealt with, and you can ensure you never again miss a member enquiry.

We also know what not to talk about

In the health and fitness industry we understand prices can vary tremendously depending on how personalised the service is, the level of facilities available, the location and the general positioning of your brand. Often, the last thing our clients wish us to do is give specific pricing (or indeed any pricing) information over the phone, and need us book a 121 or member visit to their premises. We pride ourselves on managing every membership enquiry exactly to our client specifications.

Flexible to our client’s requirements

Whether a part time fitness instructor who wishes us to manage their busy schedule, to a large suite of fitness studios with a variety of classes going on, we can manage bookings, queries and make unlimited changes as and how you require to ensure we assist in best practice running of your health and fitness business. We charge to the nearest second and there are no costs around changes, transfers or the flexible offering of our service. Just give us a call for further details.

What People Are Saying

"We have used Perfect Reception for some time now to manage our overflow in peak periods, we have been incredibly happy with how they handle our calls and gather the required information from our customers.Highly recommended!"
Stuart Cotterell