What is live chat management?

Live chat management refers to the process of providing real-time support to customers through a chat interface on a website or mobile app. It involves engaging with customers in real-time, answering their questions, and providing immediate assistance. Live chat operators are trained to handle multiple conversations simultaneously, ensuring efficient multitasking and reducing wait times for customers. This form of communication allows businesses to engage with customers in a personalized and timely manner, building trust and enhancing customer satisfaction. Live chat management can also be used proactively to engage with website visitors, offering assistance and guiding them through the purchasing process. It provides businesses with a valuable tool for instant communication, increasing conversions, and improving overall customer experience.