Campaign for Better Service

On average, 49% of customers have left a brand in the past 12 months due to bad customer experience. Meaning customers are no longer willing to put up with feeling frustrated. A straightforward way to alleviate this customer disappointment is with a professional telephone answering service. It provides a reliable and efficient means for individuals to […]

You don’t need to pay for a full servoce to make sure you don’t end up losing enquiries. Not all telephone answering solutions need to answer every call. Did you know we can be set up so we only answer the calls you miss? This is called an ‘overflow’ service, literally catching the calls your

The art of communication in business is encapsulated in today’s thought-provoking quote which comes from John Powell, the English composer, best known for his scores in motion pictures. He has composed over fifty feature film’s scores. Communication is part of the foundation for any successful working relationship. And it takes time to become skilled at

Have you ever considered how much time you would save if you only spoke to the people you wanted to? Our business telephone answering service can filter your calls and only transfer those you actually need or fit your requirements. So, whether that’s making sure a caller has paid their fee before they use your

Calling all businesses to implement quicker telephone answering! Did you know that 83% of Generation Z rate customer service as more important that product selection? Every day new articles appear bemoaing poor customer service in the UK – there are no excuses for this and it is one of the many issues that effect the

Can a telephone be considered an icon? Well, if it’s the red telephone box, then probably yes! Love them or loathe them, they’re a recognisable symbol of England around the world, even if we’ve all gone (or about to go) VoIP! A version of the tall glossy red telephone box was initially designed by Giles

We absolutely agree with Claer Barrett’s article in the Financial Times this week. Bots in customer service make most of us want to throw our laptop out of the window and customer service levels are becoming a concern, yet more important to the consumer. Don’t get us wrong, we love the convenience of live chat,