Why is customer service so important to each and every business? Well, the stats speak for themselves… According to the Institute for Business Value, organisations that prioritise customer experience reported three times higher revenue growth over the past two years, compared to organisations that place less emphasis on it. Accenture’s reports recorded it at 3.5 times […]
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Not worried if you don’t answer phones …? The key is always answer phones. Lets go back to basics and look at some staggering statistics that every business that values growth and great customer service should know…. 79% of people hang up when they hit a voicemail message.78% of people want to interact with a
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Mind has released research showing that two-thirds (66 per cent) of people experience ‘Sunday Blues’, which is an anxiety triggered by thoughts of work the following day. Time to make Monday’s Happier? The poll of 700 full-time workers revealed that one in five full-time workers have made an excuse not to go into work on
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Calling all clinics, whether you are podiatrists, chiropractors, reflexologists or physios! We understand you are all trying to juggle the patient in front of you and the one ringing you. That’s why our telephone answering for clinics service is second to none. Clinics often have many appointment changes, which it is vital to stay on
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The cost of missed calls to a business can vary significantly depending on the nature of the company. An easy way to know their value is to calculate your average sale. However, technically, it’s not as easy as that as missed calls can lead to both direct and indirect costs, including: 1. **Loss of Revenue:**
The true cost of missed calls in business…. Read More »
Today’s thought-provoking shows the benefits of call answering and the quote comes from Thomas Boone Pickens Jr. He was an American business magnate, financier, and philanthropist. Pickens became a prominent figure in the energy industry, particularly known for his work in oil and natural gas. He founded Mesa Petroleum in 1956, which later became one
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In a cost comparison quote for a telephone answering service this week, we found a substantial saving of 41% for our new clients! Not only that, but we were able to review the call reports and make subtle changes to the call handling that will increase the efficiency and benefit their business going forward. How
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According to research by the Baymard Institute, more than 68% of users abandon their online shopping cart. Live chat can reduce this as can managing your customers orders quickly, responsively and delivering exactly what you promise. But it isn’t alwasy that easy and Perfect Reception can help. Live chat can help prevent abandoned online baskets
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“Instead of focusing on the competition, Focus on the Customer”. This quote comes from Scott Cook, who founded Intuit in 1983 and grew it from an idea into a multi-billion-dollar company that currently has over 100 million customers. However, it may feel easier said than done. Making sure all your customers are heard and taking
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In these tricky economic times, no one needs to be paying unnecessary or hidden charges. So here are a few things to consider when choosing a telephone answering provider for your business. 1. Does your telephone answering provider round up minutes? This is a classic and we believe unreasonable approahc taken by most telephone answering
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